ServiceNow Search
Maximize productivity with an intelligent ServiceNow search solution.
Reduce client hold time
Empower your customer service staff by giving them the information they need to succeed in their role.
Provide them with an A.I. search tool that allows them to access content to solve cases within their ServiceNow workflows. They can also take advantage of predictive recommendations to increase their productivity and reduce call 'on-hold' time.
Why do I need search for ServiceNow?
A.I./Machine learning powered
Deliver highly personalized and relevant content that your customers and employees need, based on previous successful search recommendations.
Deep analytics on user searches
Deep insights into what your visitors are searching for to help you identify content gaps.
Unify content from any source
Your staff can access content from over 50 cloud and on-premise content sources outside of ServiceNow, such as Sharepoint and OneDrive, to find information in record time.
Full search page
Fully customizable search page and search query engine, with the capability to filter by any number of categories.
What's in it for me?
Increased customer agent productivity
By allowing them to find all the content they need in record time.
Maximized sales conversion rate
By increasing sales rep productivity.
Increased customer satisfaction
By giving them the answers to their queries quickly & reducing on-hold wait times.
Related solutions
Explore what else we have to offer.
Intranet Search
Empower your staff with a powerful A.I. search tool that consolidates information.
Website Search
Display relevant & personalized content no matter the CMS.
Insights from our people
See what else we have to say.We'll be cool about it. Promise.
Make every experience personal with a predictive, intelligent search and relevance solution.