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Reduce client hold time

Empower your customer service staff by giving them the information they need to succeed in their role.

Provide them with an A.I. search tool that allows them to access content to solve cases within their ServiceNow workflows. They can also take advantage of predictive recommendations to increase their productivity and reduce call 'on-hold' time.

Why do I need search for ServiceNow?

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A.I./Machine learning powered

Deliver highly personalized and relevant content that your customers and employees need, based on previous successful search recommendations.

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Deep analytics on user searches

Deep insights into what your visitors are searching for to help you identify content gaps.

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Unify content from any source

Your staff can access content from over 50 cloud and on-premise content sources outside of ServiceNow, such as Sharepoint and OneDrive, to find information in record time.

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Full search page

Fully customizable search page and search query engine, with the capability to filter by any number of categories.

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What's in it for me?


Increased customer agent productivity

By allowing them to find all the content they need in record time.

Maximized sales conversion rate

By increasing sales rep productivity.

Increased customer satisfaction

By giving them the answers to their queries quickly & reducing on-hold wait times.

Related solutions

Explore what else we have to offer.
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Intranet Search

Empower your staff with a powerful A.I. search tool that consolidates information.

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Website Search

Display relevant & personalized content no matter the CMS.

We'll be cool about it. Promise.

Make every experience personal with a predictive, intelligent search and relevance solution.