Milliman - Global Consultants
Success Story

Milliman

An independent risk management, benefits and technology firm.

A Coveo implementation that unifies content across Milliman’s websites, keeps users engaged, and ensures they find relevant content quickly.

Meet Milliman

Founded in 1947, Milliman is an independent risk management, benefits and technology firm with offices in major cities around the globe. Milliman offers expert guidance and advanced technology solutions to empower leading insurers, healthcare organizations and employers to protect people’s health and wellbeing.

Serving the full spectrum of business, financial, government, union, education, and nonprofit organizations, Milliman works with clients to improve healthcare systems, manage emerging risks, and advance financial security.

Industries

  • Consulting
  • Actuary
  • Insurance analytics

Technology

We only use industry leading technologies to build high performing solutions.

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Coveo

Coveo for Sitecore implementation

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Sitecore XP

Ektron to Sitecore migration

Screenshot of the Milliman.com website on multiple devices

A.I./Machine Learning Search Engine

Milliman has a lot of websites, with a lot of different content, for a lot of different audiences. To help Milliman’s website visitors find the right content quickly, Fishtank implemented Coveo's A.I. powered relevance search engine across Milliman’s websites to serve visitors relevant results.

Screenshot of the Milliman.com unified search results

A Unified Search Experience

To give users access to search a wide repository of content no matter which site they’re on, Fishtank indexed content across all of Milliman’s websites and other relevant platforms to unify the search experience and improve the user experience.

Screenshot of the Milliman.com website on multiple devices

Screenshot of the Milliman.com Search Page

Predictive Search

We set Milliman’s search engine up to predict what content users are searching for and offer predictive results. This makes it even faster for visitors to find the right content they're after, funnels them faster to a conversion, and ensures they have a great user experience.

Screenshot of the Milliman.com 404 Page

Smart 404 Page

To keep visitors engaged and on the site longer, Fishtank implemented Coveo’s machine learning capabilities on Milliman’s 404 page. When visitors enter a URL that doesn’t exist, the 404 page displays ‘similar results to your search’, serving visitors with content that they might be interested in or trying to find. This reduces Milliman’s bounce rate, increases their conversions and keeps their visitors more engaged.

Screenshot of the Milliman.com search results and components

Content Labelling & Filtering

Search results are labelled accurately by their content type so visitors can see what type of content each result is before clicking on it, and content is able to be filtered by relevance or date.

Overview

A Coveo for Sitecore A.I. search implementation to serve visitors relevant content.

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Relevant Content At The Right Time

Using Coveo, an A.I. powered relevance search engine to serve the right content, at the right time to global audiences.

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Unified Content

Content is unified from multiple sources and indexed across multiple websites for an improved user experience.

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Predictive Search Results

Predictive search makes it even faster for visitors to find the right content they're after.

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Smart 404 Pages

404 pages offer content suggestions based on similar results to the search.

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Tagged & Categorized Content

Content is labelled in the search results so users can see what type it is before clicking, and can filter by relevance or date.

Related solutions

See what else we have to offer.

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Website Search

Display relevant & personalized content no matter the CMS.

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Get Sitecore

Deliver world-class customer experiences using Sitecore.

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Search for Sitecore

Deliver relevant and personalized content with an A.I. powered search solution.

Set the search bar higher.

Personalize every digital experience with A.I. powered website search technology. Serve your website visitors relevant content, no matter who they are.