Empower your customer service agents and sales staff with the ability to search for content from a number of locations in one place.
They'll confidently resolve customer and sales queries, resulting in higher levels of customer satisfaction and more sales.
Allowing your customers to find all the content they need in record time.
Through increasing your sales representatives' productivity.
By providing your customers with answers to their queries.
Create A Unified Search Experience For Dynamics
Search non-Dynamics content from within Dynamics with pre-built connectors including Sharepoint, OneDrive, YouTube, and more.
Serve Up More Relevant Results
Take advantage of machine learning to predict and offer the right content for users based on their search query and previous queries.
Deliver Personalized Search Experiences
Create customized search layouts and tailor facets. Tailor you results with ranking & boosting and defining featured results and thesaurus entries.
Gain Deeper User Behaviour Insights
Use visual dashboards to explore data, gain insights to better understand what users are searching for and identify content gaps.
Coveo offers numerous benefits such as:
Searchable Content Types
All available system and custom entities, notes and files attached to records of the indexed entity types and knowledge base articles (body, comments, attachments).
Content Update Operations
✓ Refresh (every 60 mins by default)
✓ Rescan
✓ Rebuild
Content Security Options
✓ Determined by source permissions (Coveo, Dynamics 365, and Security)
✓ Source creator
✓ Everyone
You can expect users to have over all better experiences with being able to easily and quickly access the content, documents, etc. they're after.
Coveo has reported businesses can see results like:
Coveo has +1,500 implementations around the world with some of the biggest brands. Coveo for Microsoft Dynamics is used by companies like Tyler Technologies, CBRE, and more.
Empower your staff with a powerful A.I. search tool that consolidates information.
Display relevant & personalized content no matter the CMS.
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