Customer Success Story

Servus Credit Union

Sitecore-Powered Banking Digital Transformation

We partnered with Servus Credit Union to help overhaul their customer experience and infrastructure of their flagship web property servus.ca.

From SharePoint on-prem to Sitecore on Azure.

Challenges

In the beginning. 

  • Existing SharePoint platform could not scale and was end of life.
  • Customer experience was limited. It delivered static experiences, not personalized.
  • In-place technology stack and processes required to support it limited the speed of growth.

Solution

What we did together.

  • Migrated CMS platform from SharePoint to Sitecore Experience.
  • Revamped existing website, more responsive, mobility supported.
  • Introduced digital toolkit, component-driven design, enable features that never existed.
  • Moved from On-Premise to the Cloud.

Results

Many significant transformations.

  • Timely delivery of solution in 6 months prevented technology from continuing to be a barrier of growth.
  • Content authors are empowered, no longer worrying about if the technology could keep up.
  • Now running regionally personalized content & targeted campaigns to drive true customer engagement.
  • Migrated to Microsoft Azure, scalable cloud platform, tipping point for migrating in the cloud.

Key Takeaways

Banking In Azure

Servus transformed their infrastructure from being on-prem to managed and hosted in Microsoft Azure.

Fast Project Delivery

A project that was expected to take years took only a handful of months from inception to go-live.

Intelligence + Marketing

Using Sitecore CMS, Servus now has the insights and capabilities to deliver personalized customer experiences.